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Practice Leaflet

SEMC Ltd Surgeries Practice Leaflet 

Surgeries opening times 

The SEMC Ltd Surgeries are open Monday to Friday from 8.00 am to 6.30pm.

 

GP Surgery Times 

Mornings -       Times will vary between 8.30am & 12.30pm

Afternoons      Times will vary between 3.00pm & 6.00pm

 

Nurse/HCA Clinic Times 

Times vary. Please check with staff

 

New Patient Health Checks 

When you register with the surgery you will be given a questionnaire for you to complete concerning your medical history prior to you being invited to make an appointment with the Nurse for a health check. You will be asked to bring a urine sample for testing – these can be requested from the Reception team.

 

Health Checks 

We regularly undertake health checks on patients with long term conditions such as coronary heart disease, Asthma, COPD and diabetes these are carried out by a specialist nurse.

 

Appointments 

All routine consultations are by appointment only. Ten minutes is allocated for each consultation with the Doctor, and separate appointments are required for each member of the family.

 

When making an appointment to see a Doctor please remember: -

 

  • To arrive in good time for your appointment
  • To cancel the appointment if you decide not to see the Doctor
  • In the event that you miss your appointment we cannot guarantee the Doctor will be able to see you, and it may be necessary for you to re-arrange your appointment to another day. If you are more than 10 minutes late you will not be seen and will need to rebook as per our policy.

 

Urgent Appointments 

In the event that there is an urgent need to see the Doctor and there are no available appointments, the reception team will take a message of the symptoms and a contact telephone number, and will refer the request to the on-call Doctor as soon as possible. The on-call Doctor or a nurse will either contact you personally or arrange for another member of staff to call you on their behalf.

 

Out of Hours (Emergencies only) 

If you need to consult a Doctor urgently out of surgery hours you can call NHS 111 which should be free of charge from mobile and landlines.

 

Home Visits (please also see our home visits policy on our policies page) 

Home visits will usually only be provided for patients who are housebound or terminally ill.

 

If a home visit is considered essential you should telephone our receptionists during surgery hours or our out-of-hours provider if it is outside surgery hours.

 

Repeat Prescriptions 

If you are on regular medication you may request a repeat prescription and this must be made in writing. The Doctor may wish to review your medication and ask you to make an appointment.

 

With a computer-produced prescription there is a list of your medications attached to the prescription, and you should tick the item(s) you need. Alternatively a slip to request a repeat or new prescription is available at Reception.

 

You will need to allow 72 hours for your prescription to be ready for collection plus. Alternatively register for on-line services (please ask at reception).

 

Results of Tests 

If you have had any tests or X-rays and the Doctor has asked you to telephone for the results it would be appreciated if you could ring after 11.00 am when the phones are less busy. Results will be given by either the Doctor or a Nurse, but will only be given to the patient in person or to the parent or guardian of a child.

 

Medical Certificates 

If you are absent from work for three days or more because of illness, you need to complete Form SC2 (SC1 if you are self-employed). These forms can be obtained at reception. For absences of seven days or more, you need a sick note from the Doctor. These can only be issued if the Doctor has seen you on the same day or the previous day, or if you were seen recently by a hospital doctor who has written to your Doctor. Notes which are issued for reasons outside these criteria will be subject to fee being payable.

 

Child Immunisations 

Our nurses offer immunisations during most of their clinics - please speak to one of our receptionists. You will need to bring with you the ‘Red Book’ for your child.

 

 

Travel Vaccinations/Immunisations – we can offer a wide range of vaccinations. Speak to our Reception staff who will advise you of the process and put you in touch with a nurse who will be able to give you up to date advice regarding your needs.

 

Practice Staff 

Our reception staff will help you make appointments, advise whether results have been received and give out prescriptions.

 

Our practice Nurses will provide advice and help on many problems including minor ailments, asthma, diabetes, diet, baby and adult vaccinations, ear syringing, stitch removal, dressings and treat minor injuries. They also do routine cervical smears, new patient and well person screening.

 

Disabled Patients 

The surgeries are fully accessible by wheelchair users from the front and the rear entrances.

 

Access to Medical Records 

You have the right to see any notes in your file written after 1 November 1991. You are also entitled to see any data held on your file on the computer system under the terms of the Data Protection Act. Any request must be made in writing to the Practice Manager. A fee will be payable for this service.

 

Confidentiality 

All information discussed with the Doctors and other practice staff will be treated in strictest confidence. All staff have received training in the handling of confidential information, and our written and computer records are compliant with the Data Protection Act 1998. Information will not be disclosed to other parties without the patient’s specific permission in writing. 

 

Patient Participation Group (PPG) 

A PPG is a group of patients who work with practice staff and meet at regular intervals to decide ways of making a positive contribution to the services and facilities offered by the practice to patients.  Wider participation in the group is also sought by becoming a “virtual” member of the group where opinions and suggestions are captured via email. If you are interested in finding out more, please contact the surgery and leave your details with Reception staff and the Practice Manager will contact you.

Safeguarding Children

SEMC Ltd has a statutory duty of care towards children (Section 11 Children Act 2004) and young people at risk. SEMC Ltd is committed to a best practice which safeguards children and young people irrespective of their background, and which recognises that a child may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture, class, disability or sexual orientation.

 

Having safeguards in place within any organisation not only protects and promotes the welfare of children and young people at risk, but also enhances the confidence of staff, volunteers, parents/carers and the general public. Protecting children and young people from abuse and neglect, and exploitation, preventing impairment of health and development, and ensuring children grow up in circumstances consistent with the provision of safe and effective care enables them to have optimum life chances and enter adulthood successfully.

 

SEMC Ltd are committed to safeguarding children, young people at risk and have a responsibility to ensure that their practice staff know what to do if they encounter child or adult abuse or have concerns that they may be at risk of harm. SEMC Ltd is committed to working within agreed policies and procedures and in partnership with other agencies to ensure that the risks of harm to a child or young person are minimised. This work may include direct and indirect contact with children, (access to patient’s details, communication via email, text message/phone).

 

We at SEMC Ltd aim to ensuring that this practice is a child-safe practice.

  

Fees

Certain services which are provided by the Doctor are not covered by the NHS and you may be asked to pay a fee. A notice covering the normal services not covered can be found on the notice board in the waiting area. 

 

Useful Telephone Numbers

Hospitals

Basildon Hospital                                        01268-524900

Broomfield Hospital                                     01245-362000

Southend Hospital                                      01702-435555

Orsett Hospital                                              01268-524900

 

Police Stations

Wickford                                                        01268-561312

Basildon                                                        01268-532212

Rayleigh                                                        01268-775533

Southend-on-Sea                                        01702-431212

Chelmsford                                                   01245-491212

 

Useful Websites 

Basildon and Brentwood CCG      basildonandbrentwoodccg.nhs.uk

 

NHS England                                   www.england.nhs.uk

 

 

 

 



 
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